PLEASE READ CAREFULLY

 

CUSTOM ORDERS

 

All instrument details, spec options etc. will be fully discussed and confirmed in writing before any custom work commences. 

 

A 50% deposit is required before we begin any project. This is used for the ordering of materials and hardware specific to your build and is therefore non-refundable. There may be someone else lower down on the waiting list that will be happy to take over your build, so we may sometimes be able to solve refund situations where you need to back out of the order for whatever reason. This cannot be guaranteed however and n. guitars accepts no liability for any losses sustained if a client cannot continue with a build once the deposit has been paid.

 

As a small company, we have intentionally limited our maximum production capacity based on current man-power and average build time in order that we never exceed our ability to produce instruments to the same uncompromising standard and within the bounds of our estimated completion dates for each client. As a result, we currently limit our waiting list to a maximum of 10 builds in progress at any one time. 

 

Our standard accepted payment methods are cash (if you are local), Major Credit Cards (VISA, MasterCard and AMEX) as well as PayPal (Both balance transfer and card payment). however in the cases of Credit Cards and Paypal, an additional charge of between 3.9% and 5% will be payable by the client to cover transaction fees.

 

The build process

 

Our current build time on average is 6 months from order to completion however please be aware this is an estimated timescale and the actual build time can vary by up to an additional 6 months depending on model, options and wood choice. As a small artisan company run by a single luthier rather than a large team we are more susceptible to outside events than larger businesses. Please keep this in mind. We build our guitars in batches so that standard processes can be carried out in one go, saving time and keeping the workshop organised, as a result build time will almost certainly be extended by any additions or changes to spec made after work has commenced. This is firstly because materials and/or hardware may need to be returned or changed and manufacturers lead times are measured in months. Secondly due to additional design and manufacturing work carried out outside our normal build schedule. We make every effort to absorb as much delay as possible however this is not always achievable due to our limited space and manpower meaning additional woodwork may have to wait until the next stage of a batch build is complete (up to 3-4 months) as we will have cleaned down our small workshop for finishing etc.  

 

We are constantly updating and adding to our wood store, however as a small enterprise n. guitars purchases around 90% of the tonewood used in our guitars on an individual order basis. As a result the condition and moisture content of wood varies greatly upon arrival at our workshop and can sometimes take weeks or even months to be seasoned up or down to the correct condition for a client’s build.

 

As well as our website, n. guitars’ most prominent client-facing mediums are our Facebook, Instagram and Twitter pages. We post regular updates from the workshop a number of times during any given stage of a build and this is the best way to keep up to date with current builds etc. Because of the small size of our team we rarely have time to send photographs/updates to each client unless specifically requested. (With up to 10 guitars in production we would never get any work done otherwise!) So we recommend checking our Facebook, Instagram or Twitter pages often. 

 

We welcome any comments throughout the build and the smallest change can make a great instrument into the perfect instrument for you. Once the specifications of a custom build have been finalised and work on the instrument has commenced, there will be a 10% surcharge plus material and time costs on any changes to those specifications which would require additional design work, programming, machining, hardware or materials. This surcharge is in no way intended to deter clients from changing their specifications if necessary. Our aim is to build every client their ideal instrument, however the additional charge reflects the impact that late changes have on our build schedule, and therefore our other clients. 

 

 

Delivery/Returns

 

Approximately 1-2 weeks before a build is due for completion n. guitars will send notification to the client in writing along with a final invoice for the due balance, which is only payable once further notification has been given that the build is complete and ready to ship. n. guitars will provide detailed images of the finished instrument along with these notifications.

 

Sending the balance, plus any shipping costs, signifies the client agrees that the instrument has been built to their specifications and that they are happy with the build quality etc. If a client collects the instrument in person then acceptance of the instrument constitutes the same agreement to the above.

 

Once the balance and/or shipping charges have cleared n. guitars will schedule the shipping/delivery/collection of your instrument. All domestic and international shipments are booked through either FedEx or Canada Post and are fully insured to the value of the instrument. The customer accepts all liability for any additional customs/import duties or charges which may be payable. 

 

If full payment of the balance owing is not paid within 30 days of notification of completion without obtaining prior, written permission from n. guitars then the client will lose all rights to it. The instrument will become the sole property of n. guitars and can be sold to cover costs.

 

In the unlikely even that an instrument is found to be damaged or faulty upon delivery, it must be returned to us WITHIN 7 DAYS of receipt along with notification of the above, in writing for appraisal to determine the cause. 

 

All n. guitars instruments are covered by the Limited Warranty detailed below:  

 

 

Limited Warranty for all instruments built by N. guitars.

 

1) Warranty Terms and Conditions. 

n. guitars warrants solely to the original purchaser of this n. guitars musical instrument that the instrument purchased shall be free from defects in materials and workmanship under normal use for a period of 1 year from the date of delivery/collection, or until the ownership of the instrument is transferred to another party. This Limited Warranty does not apply: (a) to wear or breakage of frets or strings, or other normal wear and tear of the instrument or its parts; (b) to asserted defects caused by modification, misuse or abuse or improper maintenance of the instrument; (c) to asserted defects involving subjective personal likes or judgements; (d) to asserted defects caused by accident or exposure to extremes of temperature or humidity which cause harm to the instrument; (e) to defects asserted by any party other than the ORIGINAL PURCHASER or who did not purchase the instrument directly from n. guitars.

 

2) Limitation on Obligations. 

The obligations of n. guitars hereunder are limited to repair or replacement of parts of the instrument found to be defective under this Limited Warranty. In no event shall n. guitars be liable for any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property.

 

3) No Other Warranties. 

The Limited Warranty set forth herein constitutes the entire warranty and representation n. guitars. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices, which may be executed in connection with the purchase of the n. guitars musical instrument. NO representation or warranty made by any n. guitars salesperson, dealer, agent, representative or employee shall be binding upon
n. guitars other than as set forth herein.

 

 

The Small Print!

n. guitars does not accept responsibilities beyond those set forth here, including any liability for products not being available for use, or for the provision of services and support. n. guitars shall not be liable for loss of profits, loss of business, or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Clients agree that for any liability related to the purchase of products or services, n. guitars is not liable or responsible for any amount of damages above the amount paid by the client for the purchase of products or services. Under no circumstances, including, but not limited to, negligence, shall n. guitars be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of profit arising out of the use, or the inability to use, the materials on this site, even if n. guitars has been advised of the possibility of such damages. If your use of the materials or information on this site results in the need for servicing or repair, n. guitars shall not be liable for any costs incurred. n. guitars continually upgrades, improves, and revises its products and services to provide clients with new products and services. n. guitars may revise or discontinue products at any time without prior notice to clients. Natural oil and/or wax finishes with stains are liable to fading during the first year and stains on lacquered instruments will fade through exposure to natural light. n. guitars will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalogue are possible (Changes of this sort will be advised in writing prior to shipping). These terms are subject to change without notice. The use of the www.nguitars.com website and n. guitars Facebook/Instagram/Twitter Pages is subject to the following terms of use: A) The content of these pages are for your general information and use only. It is subject to change without notice. B) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on these pages for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. C) Your use of any information or materials on the website or these pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website or these pages meet your specific requirements. D) The website/pages contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics as well as all photographic material. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. E) Unauthorized use of the website/pages may give rise to a claim for damages and/or be a criminal offence. F) From time to time the website/pages may also include links to other websites/pages. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s)/page(s). We have no responsibility for the content of the linked website(s)/page(s). G) Your use of the website/pages and any dispute arising out of such use of the website/pages is subject to the laws of Canada.

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